Appointments

Monday: 08:36 - 11:24; evening telephone & urgent only

Tuesday: 08:36 - 11:24 & 16:06 - 19:30 

Wednesday: 08:36 - 11:24; evening telephone & urgent only

Thursday: 08:36 - 11:24 & 16:06 - 19:30 

Friday: 08:36 - 11:24; evening urgent only

Our aim is to assess everyone requesting a GP appt on the day of the request. If they need to be seen we try to see everyone within 5 working days and urgent cases the same day.  All face-to-face and telephone GP appointment requests are triaged by a GP - this means that the GP decides if a patient needs to be seen face-to-face (or visit, text response or telephone response; or attend emergency department or call 999 etc), and if so, by which member of the surgery team. The receptionist will ask for details of why any patient wishes a GP consultation - to help the GP decide if the patient needs to be seen, when, and by whom, if at all.

On a few occasions each year there will be a telephone GP surgery on a Saturday morning or a late Friday evening, as part of an area wide rota.

Patients who require regular monitoring e.g. blood tests, or chronic disease management appointments, e.g. asthma, can book these through reception. Most of the latter will be by telephone and not face-to-face.

Telephone Advice

The receptionists or dispensers may be able to help with general advice.  If you wish to speak to your GP, the receptionists will put you on the GP’s list for assessment.

Chaperone

If you would like a member of staff to act as a chaperone during your appointment please arrange this at the time of booking the appointment. Such requests are welcome but may limit possible appointment times. Read our full policy: Chaperone policy

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  Patients who repeatedly fail to attend booked consultations will be sent a warning letter and may, ultimately, be removed from the practice list.