Complaints and feedback

Compliments

We love to hear when we’ve done something well.

If a member of our team has made a positive difference to your care, please let us know. Your compliments help us recognise good practice and motivate our staff.

Why give a compliment?

  • ✔ To thank a specific staff member or team
  • ✔ To share a positive experience
  • ✔ To help us understand what we’re doing well

All compliments are shared with our team and help us improve our service for everyone.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

NHS Friends and Family

There is no active Friends and Family survey, please visit your FPMS system to configure them.

Suggestions and Feedback Form

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

Complaints Form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.  If you wish to read our Complaints document for more imformation please contact Reception 01935862212 or somicb.westcokersurgery@nhs.net

Page last reviewed: 01 May 2026
Page created: 22 May 2025